FREQUENTLY ASKED QUESTIONS

Q: My registration code isn’t working?
A: Ensure your registration code is outlined accurately when on https://wmt.reservemygamecode.com when registering your code. if you are still experiencing issues please contact Help Center.

Q: Do I need to register my registration code?
A: Yes, otherwise, you will not be validated to receive your digital game code once your game releases.

Q: How can I validate that I’m successfully registered?
A: You should see a pop up on your screen once you submit. An email will also be sent notifying you that you have successfully registered. Please look in your junk or spam folders if you haven't received this email, it would be sent from: Noreply@ReserveMyGameCode.com. If any further questions, please contact Help Center.

Q: I didn’t receive an email after registering my code, what do I do next?
A: Look for email from Noreply@ReserveMyGameCode.com. Check your junk/spam folders. If any further questions, please contact Help Center. 

Q: Can I cancel my order?
A: Yes, you can cancel your order prior to game release. Once your digital game code is fulfilled you will no longer be able to cancel. Digital orders are final sale.

Q: Will I be charged for pre-order item?
A: Yes, you will see a charge from Walmart after transaction is submitted for reserving your digital pre-order game.

Q: Can I cancel my order once digital game code is sent?
A: No, all digital game codes are final sale.

Q: Can I exchange my digital game code for another digital game?
A: No, all digital game codes are final sale.

Q: When will my digital game code be delivered?
A: Digital game codes will be delivered on day of release. Please refer to product page on Walmart.com for release date confirmation and/or changes to date, if applicable. If the date has changed, there are no additional steps for you. You will receive your digital game code on game day release.

Q: I haven’t received my digital game code?
A: A few things to confirm:

1. Have you successfully registered? If so, you would have received an email saying you successfully registered. Please ensure this has been received to validate email where digital game code would be delivered to.
2. Has the game released? Please check product page on Walmart.com to validate date of release and if there are any changes.
3. Check junk/spam folders for email from: Noreply@ReserveMyGameCode.com.
4. If you are still experiencing issues, please contact Help Center.

Q: My digital game code isn't working?
A: Please confirm you have input the digital game code accurately into your account. Give it a few minutes to register after redeeming. Account/connection can sometimes slow down process. if you are still experiencing issues with the game code, please contact provider directly. Info of where to go should be outlined on your email with digital game code.

Q: Where can I find Terms & Conditions for GCs?
A: http://help.walmart.com/article/gift-card-terms-and-conditions/9881a4e10ab24dbe8f406df5c75acefd